Industrial peace is considered as one of the strongholds of the
Incidental concerns of employees in terms of work, benefits and incentives, load
and the like are part of the school’s Grievance Machinery.
The first line of conflict resolution is coursed through the immediate
supervisor of the concerned employee where inquisition and discussion can be
made.
In the event the employee feels unsatisfied with the answers or decision given,
the employee can then file a written document to the HRD Office using the
Grievance and Complaint Form or through a memorandum addressed to the HRD
Head stating the causes of his grievance. The issued complaint will be reviewed
and a decision will be given to the employee after seven (7) working days.
If no clear or satisfactory resolution to the concern is made within the level
of the HRD Head, the employee may forward the case to the Academic Director for
faculty or the Vice President for the Staff employees using the same document
issued to the HRD. The management decision issued after ten (10) working days in
this level will be considered final.
Guidelines
To ensure the proper management of complaints, the school shall uphold the
following guidelines in line with the school’s grievance machinery:
1.
All forms of complaints and grievance must be coursed through the proper
channels and must not bypass any level of management
2.
The employee shall be responsible for the preparation and maintenance of
documents pertinent to his complaint
3.
An extension of any of the given deadline is allowed provided that both parties
agree to the said extension
4.
It shall be the responsibility of the employee to follow up responses to his
request
5.
Decisions made by the HRD and the Academic Director / Vice President must be
secured in written form to avoid miscommunication and misunderstandings